Getting the products you order to you when you need them is of utmost importance to us. When you give us the date you need to receive your items, we will put your order into our production schedule in a way that makes sure everyone receives their order on time. If we feel we are unable to meet your deadline, we will make you aware that we can't meet your deadline in time for you to choose another product, or even find another solution to fit your needs.
Production times shown in the description for each product will vary by product. Sometimes production times will vary based on the time of year. If you need your items faster than is shown in the product description, please contact our customer service department for assistance. Upon entering your order into our system, your customer service representative will give you an anticipated ship date with your order confirmation. Production time starts after artwork is approved, and does not include the shipping time by common carrier.
Staats will generally use UPS Ground for all shipments. Orders shipped from our Iowa facility to other locations in the upper Midwest may have the option to ship via Speedee at a reduced rate. If you need an expedited shipping method, you may contact customer service for assistance with your order.
With our headquarters conveniently located in the middle of the United States, we are able to get items to you quickly and economically. All awards items are shipped from our facility in Mt. Pleasant, Iowa, so shipping times will vary from 1-5 days depending on your location. Promotional products are shipped from various locations throughout the United States. If you would like an accurate estimate of shipping time, please contact customer service with your zip code and they can calculate the time in transit for you.
Staats highly recommends shipping to a physical address whenever possible. We do have the ability to ship awards items to P.O. Boxes from our Iowa facility, but it does add at least one day to the time in transit. Promotional products require a physical address.
Shipping cost is calculated based upon "average" orders of similar size shipping to your area of the country. Our website is sophisticated enough to calculate rates based upon the size of your order, as well as your location so you always receive shipping rates that are as accurate as possible.